Telephone Calls
All calls go through our automated call routing
system. The system instructs you how to be routed to the appropriate
staff member. If you are trying to reach a provider you will be
routed to the provider via the MA or LPN. If you get voice mail,
please leave a detailed message including the spelling of your
last name and your telephone number. Your call may not be returned
until the end of the morning or end of the day depending on urgency.
Minor Patients
All patients under the age of 18 years must be
accompanied by a parent or provide signed parental permission
at the time of service. Verbal permission may be given by phone
by parents or legal guardian only for urgent situations.
If you must
leave your child in the care of anyone else please leave signed
parental permission for us to provide necessary medical care for
your child.
Medication
Refills
When requesting a prescription for a medication
we have not previously prescribed for you, an appointment with
your provider will be necessary to ensure your safety.
If you have prescriptions that need to be refilled, please contact
your pharmacy so they can fax the refill request if necessary.
The written process helps to insure that there is no miscommunication
regarding your medications.
If your provider
feels that your medicine should not be refilled, your pharmacist
or physician will explain the reason to you.
Occasionally
your pharmacist may not be able to reach your physician immediately.
Please allow 24 -72 hours for a refill to be approved. We recommend
you call at least one week ahead of time to insure that you don’t
run out of your medication.
If you have
an appointment to discuss your medications, please bring them
to your appointment. Also bring a list of other medications and
dosages you are taking so your provider can review them with you
and update your medication sheet.
Referrals
Most patients need to be seen by a provider prior
to receiving a referral. Referrals usually need to be approved
by the insurance company, and this can take at least 7-10 days
to complete. If it has taken longer than 14 days, please call
to check on the status of your referral. Emergent referrals will
of course be expedited.
Paperwork Requests
– Form Completion
The turnaround time to complete forms is 2-5 business
days. We charge a fee for completing certain types of paperwork.
The fee to complete forms generally range from $25.00 to $50.00.
The provider completing the form or writing the letter will determine
if a charge is warranted and the amount to charge. Payment in
full will be collected when you pick up completed paperwork with
an associated fee.
Fees &
Insurance
Services provided are by a contractual agreement
between the patient and the provider. Full payment for services
performed is due at the time of each visit. If you anticipate
not making full payment at the time of service please make other
arrangements in advance of your appointment. A copy of your insurance
card is required at each visit.
If your insurance
is Aetna HMO or POS, CHP, DSHS, First Choice Health Administrators,
First Choice Network, Indian Health (Nisqually), L&I (WA State),
Medicare, Molina, Pacific Care, Premera Blue Cross: Dimensions,
POS, PPO or Traditional, Regence: Group, Participating, PPO, Selections,
& Boeing Traditional & Selections, Secure Horizons, Tricare
Standard, Tricare Extra, Uniform or UnitedHealthCare we will submit
your claims for you. Ask which basic health and/or healthy options
plans we bill. If your coverage is with another insurance company
we will furnish you with a statement of your charges at the time
of your office visit. This statement can be attached to your insurance
form and then mailed directly to your carrier for reimbursement.
See Yelm Family
Medicine Financial Policy under the “Forms
& Articles” label for a copy of our complete policy.
Information
Changes
If your address, phone number or employer changes,
please let us know.
Always inform us if your insurance coverage changes as well.
Privacy
Our “Notice
of Privacy Practices” describes how we handle your personal
information. If you have misplaced your copy or would like another
copy, it can be opened and printed from the bottom of each page
under “view our privacy statement” or you can request
a copy at the office.
We Want To
Keep You As Our Patient
It is our sincere desire to serve you in a professional
manner. We appreciate having you as a patient and we hope we can
have a long-standing relationship. Please feel free at any time
to make suggestions or comments as to how we can better serve
you.
